Free Shipping in Canada on orders $199+!
Offer limited to web orders shipped Expedited Parcel Post within Canada.
Gift cards and taxes do not count toward the order total for free shipping eligibility.
Orders must meet Canada Post size and weight requirements to qualify for free shipping.
Orders under $199 will be sent via Expedited Parcel within Canada and shipping costs are a flat rate of $15.
Shipping Rates & Delivery Times
Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable sales taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Victoria, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.
|Canada – up to $198||Expedited Parcel||$15||3 – 10 business days|
|Canada – over $199||Expedited Parcel||FREE||3 – 10 business days|
|USA||Xpresspost||$20||1 – 3 weeks|
|International||Airmail with tracking||$40||2 – 6 weeks|
Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a delivery confirmation email with the tracking number. You can check the status of your order anytime by logging into your account at chaifashions.com. Add orders@chaifashions to your contact list to ensure the confirmation and tracking emails arrive in your inbox safely.
We want you to be happy with your new Chai Fashions purchase!
If you are not 100% satisfied with your purchase simply return the item for a full store credit.
To ensure a smooth return please review the below Return Policies.
- Please contact return[email protected] within 21 days of the original shipping date.
- Chai will send you a Return Authorization Number.
- Garments must be returned to Chai in their original, unworn, unwashed, & smoke-free condition.
- All garments must be returned with their original tags attached.
- Please include your Return Authorization Number inside the parcel for easy tracking.
- Once the returned garment is received we will issue you a store credit for the full purchase amount of the garment.
Chai Returns Guidelines
Please note that because Chai’s garments and textiles are handcrafted some minor irregularities can occur and are an inherent part of the product and should in no manner be considered a defect.
Clothing returned without original tags or not in compliance with our return policy will be refused or charged a 20-50% restocking fee.
Sale items are all a final sale & cannot be returned.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Defective items are only valid for store credit only.
Defective items must be reported prior to wearing the garment.
Chai Fashions is not responsible for items damaged or lost while being returned.
Store credits are valid for 1 year.