Free Shipping on Orders $100 or More!

Offer limited to web orders shipped Expedited Parcel Post within Canada.
Gift cards and taxes do not count toward order total for free shipping eligibility.
Orders must meet Canada Post size and weight requirements qualify for free shipping.
Orders under $199 will be sent via Expedited Parcel within Canada and shipping costs is a flat rate of $15.

Shipping Rates & Delivery Times

Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable sales taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Victoria, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

Canada – up to $199 Expedited Parcel $15 3 – 10 business days
Canada – over $199 Expedited Parcel FREE 3 – 10 business days
USA Xpresspost $20 1 – 3 weeks
International Air mail with tracking $30 2 – 6 weeks

Order Status
Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a delivery confirmation email with tracking number. You can check the status of your order anytime by logging into your account at Make sure to add [email protected] to your contact list to ensure the confirmation and tracking emails arrive to your inbox safely.

Return Policy
We want you to be happy with your new Chai Fashion’s purchase!
If you are not 100% satisfied with your purchase simply return the item for a full store credit.
To ensure a smooth return please review the below Return Policies.

Return Garment Checklist:

  • Please contact [email protected] within 21 days of the original shipping date.
  • Chai will send you a Return Authorization Number.
  • Garments must be returned to Chai in their original, unworn, unwashed, & smoke-free condition.
  • All garments must be returned with their original tags attached.
  • Please include your Return Authorization Number inside the parcel for easy tracking.
  • Once the returned garment is received we will issue you a store credit for the full purchase amount of the garment.

Return Policies:
Please note that because Chai’s garments and textiles are handcrafted some minor irregularities can occur and are an inherent part of the product and should in no manner be considered a defect.
Clothing returned without original tags or not in compliance with our return policy will be refused or charged a 20-50% restocking fee.
Sale items are all a final sale & cannot be returned.
Original shipping fees are not-refundable & return shipping is the responsibility of the customer.
Defective items are only valid for an store credit only.
Defective to items must be reported prior to wearing the garment.
Chai Fashions is not responsible for items damaged or lost while being returned.
Store credits are valid for 1 year.